Privacy notice

1. Introduction
With the following information, we would like to give you as a “data subject” an overview of the processing of your personal data by us and your rights under data protection laws. As a matter of principle, it is possible to use our website without entering personal data. However, if you wish to make use of special services of our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we will in any case obtain your consent.

The processing of personal data, such as your name, address or email address, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to “Dürkopp Fördertechnik GmbH”. By means of this privacy policy, we would like to inform you about the scope and purpose of the personal data collected, used and processed by us.

As the controller, we have implemented numerous technical and organisational measures to ensure that the personal data processed via this website is protected as completely as possible. Nevertheless, Internet-based data transmissions can in principle have security gaps, so absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us by alternative means, e.g. by telephone or mail.

You can also take simple and easy-to-implement measures to protect yourself against unauthorised access to your data by third parties. We would therefore like to take this opportunity to give you some tips on how to handle your data securely:

  • Protect your account (login, user or customer account) and your IT system (computer, laptop, tablet or mobile device) with secure passwords.
  • Only you yourself should have access to these passwords.
  • Make sure you use a given password for only one account (login, user or customer account).
  • Do not use the same password for different websites, applications or online services.
  • Especially when using publicly accessible IT systems or IT systems shared with other people, it is imperative that you always log out after logging in to a website, application or online service.

Passwords should consist of at least 12 characters and be chosen in such a way that they cannot be easily guessed. They should therefore not contain any common everyday words, your own name or the names of relatives, and they should contain upper and lower case letters, numbers and special characters.

2. Controller
The controller as defined by the GDPR is:

Dürkopp Fördertechnik GmbH
Potsdamer Str. 190, 33719 Bielefeld, Germany
Telephone: +49 521 925-01
Telefax: +49 521 925-2180
Email: info@duerkopp.com

Representative of the controller: Sigurd Völker

3. Data Protection Officer
You can reach the data protection officer as follows:

Thomas Otten
Telephone: +49 5221 87292-08
Telefax: +49 5221 87292-49
Email: datenschutz-duerkopp-foerdertechnik@audatis.de

You can contact our data protection officer directly at any time with any questions or suggestions you may have regarding data protection.

4. Definition of terms
The privacy policy is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our privacy policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain in advance the terminology used.

We use the following terms, among others, in this privacy policy:

1. Personal data
Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
2. Data subject
Data subject is any identified or identifiable natural person whose personal data is processed by the controller (our company).
3. Processing
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collecting, recording, organising, structuring, storing, adapting or altering, retrieving, requesting, using, disclosing by transmission, dissemination or otherwise making available, aligning or combining, restricting, erasing or destroying.
4. Restriction of processing
Restriction of processing means the marking of stored personal data with the aim of limiting its processing in the future.
5. Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
6. Pseudonymisation
Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.
7. Processor
Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
8. Recipient
Recipient means a natural or legal person, public authority, agency or another body, to which the personal data is disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
9. Third party
Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
10. Consent
Consent means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which they, by a statement or by another clear affirmative action, indicate agreement to the processing of personal data relating to them.

5. Legal basis of the processing
Art. 6 para 1 lit. (a) GDPR (in conjunction with § 25 para 1 TTDSG [German Teleservices Data Protection Act]) serves our company as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

If the processing of personal data is necessary for the fulfilment of a contract to which you are a party, as is the case, for example, with processing operations that are necessary for the delivery of goods or the provision of another service or service in return, the processing is based on Art. 6 para 1 lit. (b) GDPR. The same applies to such processing operations that are necessary for the performance of pre-contractual measures, for example in cases of enquiries about our products or services.

If our company is subject to a legal obligation which requires the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6 para 1 lit. (c) GDPR.

In rare cases, the processing of personal data may become necessary in order to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured in our company and their name, age, health insurance details or other vital information would have to be passed on to a doctor, hospital or other third party. The processing would then be based on Art. 6 para 1 lit. (d) GDPR.

Finally, processing operations could be based on Art. 6 para 1 lit. (f) GDPR. Processing operations that are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to safeguard a legitimate interest of our company or a third party, provided that the interests or the fundamental rights and freedoms of the data subject are not overriding. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed if you are a customer of our company (Recital 47 Sentence 2 GDPR).

Our offer is essentially intended for adults. Persons under the age of 16 may not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and youths, do not collect it and do not pass it on to third parties.

6. Transfer of data to third parties
Your personal data will not be transferred to third parties for purposes other than those listed below.

We only pass on your personal data to third parties if:

1. you have given us your express consent to do so in accordance with Art. 6 para 1 lit. (a) GDPR,
2. the disclosure pursuant to Art. 6 para 1 lit. (f) GDPR is permissible to protect our legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data.
3. in the event that there is a legal obligation for the disclosure pursuant to Art. 6 para 1 lit. (c) GDPR, and
4. this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para 1 lit. (b) GDPR.

In order to protect your data and, if necessary, to enable us to transfer data to third countries (outside the EU/EEA), we have concluded data processing agreements based on the European Commission’s standard contractual clauses. If the standard contractual clauses are not sufficient to establish an adequate level of security, your consent may serve as the legal basis for the transfer to third countries in accordance with Art. 49 para 1 lit. (a) GDPR. This may not apply in the case of data transfers to third countries for which the European Commission has issued an adequacy decision pursuant to Art. 45 GDPR.

7. Technology
7.1 SSL/TLS encryption
This site uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us as the operator. You can recognise an encrypted connection by the fact that the address line of the browser contains a “https://” instead of an “http://” and by the lock symbol in your browser line.

We use this technology to protect your transmitted data.

7.2 Data collection when visiting the website
If you only use our website for information purposes, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (in so-called “server log files”). Our website collects a range of general data and information each time you or an automated system accesses our website. This general data and information is stored in the server log files. The following can be recorded

1. browser types and versions used,
2. the operating system used by the accessing system,
3. the website from which an accessing system reaches our website (so-called referrer),
4. the sub-websites which are accessed via an accessing system on our website,
5. the date and time of an access to the website,
6. an abbreviated Internet Protocol address (anonymised IP address) and,
7. the Internet service provider of the accessing system.

When using this general data and information, we do not draw any conclusions about your person. Rather, this information is required in order to

1. deliver the content of our website correctly,
2. optimise the content of our website and the advertising for it,
3. ensure the long-term functionality of our IT systems and the technology of our website, and
4. to provide law enforcement authorities with the information necessary for prosecution in the event of a cyberattack.

This collected data and information is therefore analysed by us both statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimal level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

The legal basis for the data processing is Art. 6 para 1 lit. (f) GDPR. Our legitimate interest follows from the data collection purposes listed above.

7.3 Encrypted payment transactions
If there is an obligation to provide us with your payment data (e.g. the account number when issuing a direct debit authorisation) after the conclusion of a chargeable contract, this data is required for payment processing.

Payment transactions via the usual means of payment (Visa/MasterCard or direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

We use this technology to protect your transmitted data.

7.4 Hosting by Hetzner
We host our website at Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (hereinafter referred to as Hetzner).

When you visit our website, your personal data (e.g. IP addresses in log files) are processed on Hetzner’s servers.

Hetzner is used on the basis of Art. 6 para 1 lit. (f) GDPR. We have a legitimate interest in the most reliable presentation, provision and security of our website.

We have concluded a data processing agreement (DPA) with Hetzner in accordance with Art. 28 GDPR. This is a contract prescribed by data protection law, which ensures that Hetzner processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

You can find more information on Hetzner’s data protection provisions at: https://www.hetzner.com/legal/privacy-policy?country=de

8. Cookies
8.1 General information on cookies
Cookies are small files that your browser automatically creates and that are stored on your IT system (laptop, tablet, smartphone, etc.) when you visit our website.

Information is stored in the cookie that results from the connection with the specific end device used. However, this does not mean that we hereby obtain direct knowledge of your identity.

The use of cookies serves to make the use of our website more pleasant for you. For example, we use session cookies to recognise that you already visited individual pages of our website before. These are automatically deleted after you leave our site.

In addition, we also use temporary cookies to optimise user-friendliness, which are stored on your end device for a certain specified period of time. If you visit our site again to use our services, it is automatically recognised that you already visited us before and which entries and settings you made so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and to evaluate our offer for you for the purpose of optimisation. These cookies enable us to automatically recognise that you already visited our website before when you visit it again. The cookies set in this way are automatically deleted after a defined period of time. The respective storage duration of the cookies can be found in the settings of the consent tool used.

8.2 Legal basis for the use of cookies
The data processed by the cookies, which are required for the proper functioning of the website, are therefore necessary to safeguard our legitimate interests and those of third parties in accordance with Art. 6 para 1 lit. (f) GDPR.

For all other cookies, you have given your consent to this via our opt-in cookie banner in accordance with Art. 6 para 1 lit. (a) GDPR.

8.3 Osano (Consent Management Tool)
We use the Consent Management Tool (“Osano”) of Osano, Inc, 3800 N Lamar Blvd Ste 200, Austin, TX 78756, USA. This service enables us to obtain and manage the consent of website visitors to data processing.

Osano collects data generated by end users who use our website. When an end user gives consent via the Consent Management Tool, Osano automatically logs the following data:

  • User agent of the end user’s browser,
  • The URL from which the consent was sent,
  • The consent status of the end user, which serves as proof of consent,
  • Date and time of consent,
  • IP addresses.

The key and the consent status are also stored in the end user’s browser in the cookie set by Osano, so that the website can automatically read and follow the end user’s consent in all subsequent page requests and future end user sessions for up to 12 months. The key is used for proof of consent and for an option to check whether the consent status stored in the end user’s browser is unchanged compared to the original consent transmitted to Osano.

The functionality of the website is not guaranteed without the processing. The cookie set by Osano is classified as necessary.

The legal basis for the management of your consent to the processing of your personal data is Art. 6 para 1 lit. (f) GDPR. Our legitimate interest lies in the legally compliant documentation and verifiability of consent, the control of marketing measures based on the consent given and the optimisation of consent rates.

The user has no right to object as long as there is a legal obligation to obtain the user’s consent to certain data processing operations (Art. 7 para 1, 6 para 1 sentence 1 lit. (c) GDPR).

This US company is certified under the EU-US Data Privacy Framework. This constitutes an adequacy decision pursuant to Art. 45 GDPR, meaning that personal data may be transferred without further guarantees or additional measures.

You will find more information on the use of Osano at https://www.osano.com/legal/gdpr.

9. Contents of our website
9.1 Data processing when opening a customer account and for contract processing
In accordance with Art. 6 para 1 lit. (b) GDPR, personal data is collected and processed if you provide it to us for the performance of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. It is possible to delete your customer account at any time; you can do this, e.g., by sending a message to the above-mentioned address of the controller. We store and use the data provided by you to fulfil the contract. After completion of the contract or deletion of your customer account, your data will be blocked, taking into account tax and commercial law retention periods, and deleted after these periods have expired, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by us, about which we will inform you accordingly below.

9.2 Data processing for order processing
The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the scope of payment processing, insofar as this is necessary for payment processing. If payment service providers are used, we provide explicit information about this below. The legal basis for the transfer of data in this case is Art. 6 para 1 lit. (b) GDPR.

9.3 Conclusion of contracts in the case of online shops, retailers and dispatch of goods
We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the companies entrusted with the delivery of the goods or the credit institution commissioned with payment processing. Any further transmission of data will not take place or will only take place if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, e.g. for advertising purposes.

The legal basis for the data processing is Art. 6 para 1 lit. (b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

9.4 Making contact / contact form
Personal data is collected when you contact us (e.g. via contact form or email). Which data is collected when a contact form is used can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your enquiry or for contacting you and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your request in accordance with Art. 6 para 1 lit. (f) GDPR. If your contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para 1 lit. (b) GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and the deletion does not conflict with any statutory retention obligations.

9.5 Application management / job exchange
We collect and process the personal data of job applicants for the purpose of handling the application process. Processing may also be carried out electronically. This is particularly the case if an applicant submits the relevant application documents to us electronically, e.g. by email or via a web form on the website. If we conclude an employment or service contract with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If we do not conclude a contract with the applicant, the application documents will be automatically deleted two months after notification of the rejection decision, provided that no other legitimate interests on our part prevent deletion. Another legitimate interest in this sense is, for example, a burden of proof in proceedings under the Allgemeines Gleichbehandlungsgesetz (AGG) (General Equal Treatment Act).

The legal basis for the processing of your data is Art. 88 GDPR in conjunction with § 26 para 1 BDSG (Federal Data Protection Act).

10. Our activities in social networks
We have our own sites on social networks so that we can communicate with you and inform you about our services. If you visit one of our social media sites, we are jointly responsible with the provider of the respective social media platform for the processing operations this triggers within the meaning of Art. 26 GDPR.

We are not the original provider of these sites, but only use them within the scope of the possibilities offered to us by the respective providers.
As a precaution, we would therefore like to point out that your data may also be processed outside the European Union or the European Economic Area. Use may therefore be associated with data protection risks for you, as it may be more difficult to safeguard your rights, e.g. to information, erasure, objection, etc., and processing in social networks is often carried out directly for advertising purposes or to analyse user behaviour by the providers without our being able to influence this. If user profiles are created by the provider, cookies are often used or the user behaviour is assigned to your own social network member profile.

The described processing operations of personal data are carried out in accordance with Art. 6 para 1 lit. (f) GDPR on the basis of our legitimate interest and the legitimate interest of the respective provider in order to communicate with you in a contemporary manner or to inform you about our services. If you have to give your consent to data processing as a user with the respective providers, the legal basis refers to Art. 6 para 1 lit. (a) GDPR in conjunction with Art. 7 GDPR.

As we do not have access to the providers’ databases, we would like to point out that it is best to assert your rights (e.g. to information, rectification, erasure, etc.) directly with the respective provider. Further information on the processing of your data in the social networks is provided below by the respective social network provider we use:

10.1 Instagram
(Joint) controller for data processing in Germany:
Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

Privacy policy (data policy):
https://instagram.com/legal/privacy/

10.2 LinkedIn
(Joint) controller for data processing in Europe:
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland

Privacy policy:
https://www.linkedin.com/legal/privacy-policy

10.3 YouTube
(Joint) controller for data processing in Europe:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Privacy policy:
https://policies.google.com/privacy

11. Your rights as a data subject
11.1 Right to confirmation
You have the right to request confirmation from us as to whether personal data concerning you is being processed.

11.2 Right of access Art. 15 GDPR
You have the right to receive information from us at any time free of charge about the personal data stored about you and a copy of this data in accordance with the statutory provisions.

11.3 Right to rectification Art. 16 GDPR
You have the right to request the rectification of inaccurate personal data concerning you. You also have the right to request the completion of incomplete personal data, taking into account the purposes of the processing.

11.4 Right to erasure Art. 17 GDPR
You have the right to obtain from us the erasure of personal data concerning you without undue delay where one of the grounds provided for by law applies and insofar as the processing or storage is not necessary.

11.5 Right to restriction of processing Art. 18 GDPR
You have the right to demand that we restrict processing if one of the legal requirements is met.

11.6 Right to data portability Art. 20 GDPR
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right, without hindrance from us to whom the personal data has been provided, to transmit this data to another controller, insofar as the processing is based on consent pursuant to Art. 6 para 1 lit. (a) GDPR or Art. 9 para 2 lit. (a) GDPR or on a contract pursuant to Art. 6 para 1 lit. (b) GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Furthermore, when exercising your right to data portability in accordance with Art. 20 para 1 GDPR, you have the right to have the personal data transmitted directly from one controller to another, insofar as this is technically feasible and provided that this does not adversely affect the rights and freedoms of other persons.

11.7 Right to object Art. 21 GDPR
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6 para 1 lit. (e) (data processing in the public interest) or (f) (data processing on the basis of a balancing of interests) of the GDPR.

This also applies to profiling based on these provisions within the meaning of Art. 4 No. 4 GDPR.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or if the processing serves the assertion, exercise or defence of legal claims.

In individual cases, we process personal data for direct marketing purposes. You can object to the processing of your personal data for the purpose of such advertising at any time. This also applies to profiling insofar as it is associated with such direct advertising. If you object to processing for direct marketing purposes, we will no longer process the personal data for these purposes.

You also have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out by us for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 para 1 GDPR, unless such processing is necessary for the performance of a task carried out in the public interest.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you are free to exercise your right to object by automated means using technical specifications.

11.8 Withdrawal of consent under data protection law
You have the right to withdraw your consent to the processing of personal data at any time with effect for the future.

11.9 Complaint to a supervisory authority
You have the right to complain to a supervisory authority responsible for data protection about our processing of personal data.

12. Routine storage, erasure and blocking of personal data
We process and store your personal data only for the period of time required to achieve the purpose of storage or if this is provided for by the legal provisions to which our company is subject.

If the storage purpose no longer applies or if a prescribed storage period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

13. Duration of the storage of personal data
The criterion for the duration of the storage of personal data is the respective statutory retention period. After this period has expired, the corresponding data is routinely deleted, provided it is no longer required for the performance or initiation of a contract.

14. Topicality and amendment of the privacy policy
This privacy policy is currently valid and is dated: December 2023.

It may become necessary to amend this privacy policy due to the further development of our website and offers or due to changes in legal or official requirements. You can access and print out the current privacy policy at any time on the website at “https://www.duerkopp.com/en/privacy/”.