DFT's eService Portal is the central digital platform that helps customers to operate and maintain their intralogistics systems efficiently. By providing direct access to essential information and services, the portal enables fast and targeted solutions to technical challenges.
The eService Portal from DFT is a powerful digital solution that supports customers in all areas of spare parts management, technical documentation and service. The most important functions include:
A fast and precise supply of spare parts is essential for the smooth operation of intralogistics systems. Spare parts can be specifically identified in the eService portal using the intelligent search function.
Detailed overviews of assemblies and components make it easier to select the right spare parts. A seamlessly integrated ordering process ensures that the required parts are delivered quickly and easily.
The eService Portal provides direct access to all relevant user manuals and service manuals for DFT systems. These include detailed instructions for commissioning, operating and maintaining the systems. This means that technical staff have access to the information they need at all times to ensure the efficiency and operational safety of the systems.
Comprehensive component documentation provides customers with a structured representation of the individual system elements. This not only facilitates the procurement of spare parts, but also systematic fault analysis and maintenance. The documentation enables technicians to quickly familiarize themselves with complex interrelationships and carry out targeted maintenance processes.
In addition to written documentation, the eService portal offers a large number of clear service videos. These visual instructions show step by step how to carry out maintenance and repair work on the systems efficiently.
This makes it easier to train new employees and ensures that service work is carried out professionally and without errors.
DFT's eService Portal is more than just a database - it is an intelligent solution for optimizing plant efficiency. With just a few clicks, all relevant information is available to minimize downtimes and optimally support the operation of the plant. Take advantage of the digital future of DFT Customer Service and benefit from a fast, efficient and user-friendly platform for your intralogistics system.
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