An efficient intralogistics system requires more than just reactive maintenance - it thrives on continuous improvement, targeted process optimization and strategic further development. DFT's Service Management Office (SMO) is an optional service that is specifically designed to support customers in the long-term optimization and stabilization of their system.
The SMO team works in close cooperation with the customer's technical team and focuses on the following tasks:
Specific analyses and actions
The efficiency of the systems can be increased through continuous and targeted improvements.
Planning and implementation of changes
The existing system can be continuously adapted to new requirements.
Service improvements
Operational reliability, performance and system availability are optimized in the long term.
Knowledge Management
Proven solutions and improvements can be rolled out efficiently and effectively across locations.
The Service Account Manager takes on the role of project manager and coordinator. He or she acts as the central interface between the customer and DFT’s technical experts. The tasks include
The SMO team can also be supplemented by WCS (Warehouse Control System) and PLC (Programmable Logic Controller) specialists. These experts analyze specific optimization potential and implement adjustments directly in the control systems:
The overarching goal of the Service Management Office is the sustainable improvement of system stability. Through close cooperation with the customer team, process improvements are continuously identified, planned and implemented as part of a change process. This ensures that the intralogistics system always remains up to date and is optimally adapted to the company’s changing requirements.
The SMO is an individually plannable service that is set up and scaled according to the customer’s needs. The cooperation is tailor-made and can be flexibly adapted to the specific requirements of the respective system and organization.
With DFT’s Service Management Office, companies make a targeted investment in the long-term performance and stability of their intralogistics system – for optimized, efficient and trouble-free operation.