Smooth operation of your DFT intralogistics system requires professional and fast support in the event of a fault. With the Service Desk, DFT Customer Service offers a central point of contact for all technical inquiries and problem solutions. Our services are based on the ITILv4 standards and ensure that your system can be operated efficiently and reliably.
Unexpected problems can affect the performance of your system. Our incident management ensures that problems are quickly identified, prioritized and rectified.
Thanks to the remote connection to PLC and WCS systems, our experts can access the control software directly, carry out detailed analyses and provide targeted solutions. This enables us to reduce downtimes to a minimum and ensure that your processes continue to run smoothly.
Recurring problems are systematically investigated in order to identify their causes and implement long-term solutions. The DFT Condition Monitoring Center plays a central role here. This powerful analysis center can be integrated into the Support Desk on request in order to carry out preventive analyses.
By using the latest sensor technology and data-based algorithms, potential faults can be detected at an early stage before they affect operations. The problem management team uses this real-time data to recommend targeted maintenance measures and enable proactive system optimization.
To ensure the continuous performance of your system, we rely on service level monitoring. We monitor defined key figures and ensure that agreed service level agreements (SLAs) are adhered to.
This monitoring enables early detection of bottlenecks or performance deviations so that we can proactively initiate optimization measures. In this way, we guarantee a high level of availability for your system.
Adaptations and further developments to your system require structured planning and implementation. Our change management ensures the controlled introduction of changes, whether through software updates, hardware adaptations or process optimizations.
Through defined processes, we ensure that changes are implemented efficiently. Our aim is to optimize your system and integrate new requirements.
With the DFT Service Desk, you benefit from a holistic service concept that is based on ITILv4 standards and enables fast, effective and sustainable problem resolution. Optionally, the DFT Condition Monitoring Center can be integrated into the support desk to further optimize the maintenance strategy and make operations even more secure through preventive analyses. Our experts are available to you around the clock to minimize faults, solve problems sustainably and continuously improve your system. Rely on professional support from DFT and ensure maximum availability and efficiency for your intralogistics systems!
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